1. General Warranty Coverage

Horimo.xyz offers a limited warranty for select smart home products and services that we recommend or sell through our platform. The warranty applies to products and services purchased directly through Horimo.xyz. This warranty is valid only for the original purchaser of the product or service and cannot be transferred to third parties.

2. Warranty Duration

The duration of the warranty depends on the specific product or service purchased. Unless stated otherwise, the warranty period for all eligible products is 12 months from the date of purchase. For services, the warranty applies for the period specified in the service contract.

3. What Is Covered Under Warranty

Our warranty covers:

  • Manufacturing defects in materials or workmanship.
  • Performance issues related to the proper functioning of the smart home products as described on the product page at the time of purchase.

If a defect arises during the warranty period, we will either repair, replace, or refund the product, depending on the nature of the issue and available stock.

4. What Is Not Covered

The warranty does not cover the following:

  • Damages caused by misuse, abuse, or neglect.
  • Damages resulting from accidents, natural disasters, or unauthorized alterations.
  • Products that have been tampered with or repaired by unauthorized service providers.
  • Normal wear and tear.
  • Software or firmware issues not related to hardware defects, unless explicitly stated.

5. Claiming Warranty

To file a warranty claim, follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@horimo.xyz with a detailed description of the issue.
  2. Provide Proof of Purchase: We will require a copy of the original receipt or order confirmation to process your claim.
  3. Return the Product (if necessary): In some cases, we may request that you return the defective product for inspection. If the defect is confirmed, we will cover return shipping costs.

6. Warranty Remedies

If your product qualifies for warranty coverage, you will receive one of the following remedies:

  • Repair: We will repair the product to restore its functionality.
  • Replacement: We may replace the defective product with an equivalent or improved model.
  • Refund: If repair or replacement is not possible, we may offer a refund for the product.

7. Exclusions & Limitations

This warranty policy is governed by the laws of the jurisdiction in which the product was sold. Horimo.xyz reserves the right to modify, suspend, or terminate this warranty policy at any time. Any such changes will be communicated via updates on our website.

8. Contact Us

If you have any questions or need further assistance with a warranty claim, please contact us: